Terms & Conditions

Terms & Conditions

Last updated: 3 June 2026

Please read these Terms & Conditions (“Terms”) carefully before using the Nutrisentra website at www.nutrisentra.co.uk (the “Website”) or placing an order with us.

These Terms are between you (“you”, “the Customer”) and Cloverlight LLC (trading as Nutrisentra) (“we”, “us”, “our”). By accessing the Website or placing an order, you agree to be bound by these Terms.

1. About Us

Cloverlight LLC operates the Nutrisentra brand. Our Website is hosted on Shopify Inc.
Contact: support@nutrisentra.co.uk

2. Eligibility

You must be at least 18 years of age to use this Website and purchase our products. By placing an order, you confirm that you are 18 or over.

3. Products & Descriptions

We take reasonable care to ensure that all product descriptions, images, prices, and other information displayed on the Website are accurate. However, we do not warrant that product descriptions are completely error-free. If a product is not as described, your sole remedy is to return it in accordance with our Returns Policy.

Our products are food supplements. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Please refer to our Health Disclaimer for further information.

4. Pricing & Payment

  • All prices are displayed in Pounds Sterling (GBP) and are inclusive of VAT where applicable.
  • We reserve the right to change prices at any time without notice, but changes will not affect confirmed orders.
  • Payment must be made at the time of placing your order. We accept major credit/debit cards and other payment methods as displayed at checkout.
  • If a pricing error occurs, we will notify you and you will have the option to proceed at the correct price or cancel the order.

5. Order Process & Contract Formation

  1. You place an order by selecting products and completing the checkout process.
  2. You will receive an order acknowledgement email confirming receipt of your order. This is not an acceptance of your order.
  3. The contract between us is formed when we send you a dispatch confirmation email.
  4. We reserve the right to decline or cancel any order at our discretion, including in cases of pricing errors, suspected fraud, or stock unavailability. You will receive a full refund if an order is cancelled by us.

6. Right to Cancel (Consumers)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 calendar days of receiving your goods without giving a reason.

To exercise your right to cancel, you must notify us clearly in writing (e.g. by email to support@nutrisentra.co.uk) before the 14-day period expires.

Once you have notified us, you must return the goods within 14 days of notification. Goods must be returned unused, in original packaging, and in the same condition as received. Return postage costs are your responsibility unless the item is faulty or misdescribed.

Refunds will be issued within 14 days of us receiving the returned goods or evidence of their dispatch.

Exception: The right to cancel does not apply to goods that have been opened/unsealed and which cannot be returned for health protection or hygiene reasons, unless they are defective.

7. Delivery

Please refer to our Shipping Policy for full details on delivery times, costs, and regions.

8. Consumer Rights & Faulty Products

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If your product is faulty or not as described:

  • Within 30 days of delivery: you are entitled to a full refund.
  • Within 6 months of delivery: you are entitled to a repair, replacement, or (if these are not possible) a partial or full refund.
  • After 6 months: you may still have a claim, but you will need to demonstrate the fault existed at the time of delivery.

9. Intellectual Property

All content on the Website, including text, images, logos, product designs, and the Nutrisentra name and brand, is the property of Cloverlight LLC or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

10. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential losses arising from your use of the Website or our products.
  • Our total liability to you in connection with any order shall not exceed the amount paid by you for the relevant order.
  • Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

11. Privacy

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

12. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer in the EU, you also benefit from mandatory consumer protection provisions of the law of your country of residence.

13. Changes to These Terms

We reserve the right to update these Terms at any time. The revised Terms will be published on this page with an updated “Last updated” date. Continued use of the Website constitutes acceptance of the updated Terms.

14. Contact Us

Questions about these Terms? Contact us:
Cloverlight LLC (trading as Nutrisentra)
Email: support@nutrisentra.co.uk